Shipping policy
HIPPING
BS Customs LLC currently ships within the United States.
Orders are shipped to the address supplied by the customer during checkout.
Please carefully review your:
Name • Street Address • Apartment/Unit Number • City • State • ZIP Code
before submitting your order.
If you discover an address error after ordering, contact us immediately. We cannot guarantee that an address can be changed after fulfillment has begun.
Processing & Delivery Times
Order-processing time and carrier transit time are separate.
Any delivery date provided during checkout or by a shipping carrier should be considered an estimate unless specifically stated otherwise.
Carrier delays caused by weather, holidays, transportation disruptions, emergencies, or other circumstances outside the reasonable control of BS Customs LLC may affect delivery.
When tracking information is available, customers are encouraged to monitor their shipment
LOST, MISSING OR STOLEN PACKAGES
If tracking indicates that a package is delayed or missing, please contact the shipping carrier and BS Customs LLC as soon as possible.
We will provide reasonable assistance with shipment information and available carrier-claim documentation.
If tracking indicates that an order was delivered but you cannot locate it, please first:
- Check around the delivery location
- Check with household members
- Check with neighbors when appropriate
- Contact the shipping carrier
- Allow for any carrier-specific delivery corrections
BS Customs LLC cannot guarantee replacement or reimbursement for packages lost or stolen after confirmed delivery when the package was correctly shipped to the address supplied by the customer, except where otherwise required by applicable law.